B2B Customer Portal
Separately deployed with the client’s brand, languages, customer access policies and digital ordering experience.
OmniBridgeX B2B Customer Portal
Your customer’s digital front door to ordering and account service.
Deploy a dedicated, client-branded portal where business customers can register, browse their assigned catalogue, place orders and follow fulfilment. Client teams manage customers, commerce rules and orders from OmniBridgeX.
Separate customer applicationSAP and non-SAP connectivityEnglish and ArabicCustomer data isolation
Customer order journeyClient branded
1Register and sign in securelyOTP and MFA
2Shop the assigned catalogueCustomer specific
3Validate price, stock, quota and creditConnected
4Submit the orderGoverned
5Track delivery, invoice and account statusSelf-service
Operating model
One customer experience with clear deployment and management boundaries
The portal serves external customer users. OmniBridgeX remains the client’s administrative and integration control plane.
OmniBridgeX Platform
Marketplace manages customers, catalogue rules and orders. Integration orchestrates data exchange. Workflow and Action Hub manage exceptions and communication.
SAP or third-party systems
Provide customer, product, price, stock, quota, credit and fulfilment data. Receive validated orders and return processing updates.
Two-way enterprise flow
Customer activity stays connected to enterprise execution
OmniBridgeX synchronizes commercial data to the portal and routes validated customer orders back to the owning system.
Enterprise systemsSAP S/4HANA, ECC or third-partyCustomers, products, pricing, stock, quota, credit, orders, deliveries and invoices
Commercial and fulfilment dataManaged exchange in both directionsOrders and customer actions
OmniBridgeXMarketplace and IntegrationCustomer context, validation, orchestration, monitoring, retry and audit evidence
Customer-specific experience dataSecure APIs and synchronized servicesSubmitted orders and requests
External applicationB2B Customer PortalRegistration, catalogue, cart, checkout, order tracking and account self-service
Customer capabilities
Everyday B2B service without calls and spreadsheets
Access
Registration and security
Eligible customer self-registration, email or mobile verification, CAPTCHA, password recovery and authenticator MFA.
Commerce
Catalogue and pricing
Assigned products, categories, search, product detail, images, UOM, pack size, MOQ, order increments and customer pricing.
Controls
Quota, credit and stock
Visible allocation, consumption and remaining quota with availability and credit validation during ordering.
Ordering
Cart and quick order
Direct SKU entry, bulk order support, ship-to selection, requested date, customer PO reference and checkout.
Visibility
Orders and deliveries
Order timeline, item status, partial fulfilment, delivery information, shipment tracking and related documents.
Account
Invoices and statements
Outstanding balance, ageing, invoices, statements, financial history and downloadable account documents.
Engagement
Notifications
In-app updates plus approved email, SMS and WhatsApp notifications for business events and quota alerts.
Regional
English and Arabic
Responsive multilingual experience with right-to-left presentation and client-approved terminology.
Client administration
Managed from OmniBridgeX Marketplace
Customer administrators work in the OmniBridgeX platform rather than maintaining the external portal directly.
Client teams manage
- Customer users, roles and access eligibility
- Customer product assignments and catalogue visibility
- Commercial rules, quota context and order exceptions
- Orders, fulfilment status and customer service follow-up
- Portal synchronization, interface monitoring and retries
Customer users receive
- A focused portal carrying the client’s brand
- Only their assigned products, prices and account data
- Secure ordering with enterprise validations
- Transparent order, delivery and invoice status
- Consistent notifications and downloadable documents
Security principleCustomer filtering and authorization are enforced in the API layer, not only in the user interface.
Deployment model
Dedicated customer experience, shared enterprise foundation
Separate deploymentA dedicated portal application for the client’s customer audience.
Client brandingLogo, colours, domain, terminology and customer communication.
Shared servicesIdentity, integration, workflow, notifications, audit and monitoring.
Flexible systemsSAP can remain the system of record, or equivalent third-party APIs can be used.
Give your customers a direct, connected ordering channel.
We can map the customer journey, enterprise data flows and deployment boundary for your landscape.